Shipping & Returns
Shipping worldwide is a flat €30 rate. Shipping is free for orders over €500.
Items can be returned for exchange or for store credit within 14 days from delivery. Items must be returned in the same original condition and packaging, without damage.
If you wish to return an item, please contact Black Dove Manufacturing via email or the online contact form and we will provide the RAN (Return Authorization Number) and instructions for shipping the item back.
Credit: Items can be returned for credit to be used against another purchase. If the new item is more than the exchange value the difference will need to be paid before the new item is shipped to the customer.
Terms and conditions of returns
Items must be returned in their perfect condition with their original packaging, wrapping, labels, etc. In case of defective or broken item, or a mistake in shipping on the part of Black Dove Manufacturing, please follow the same return instructions as stated above.
Shipping costs are paid by Black Dove Manufacturing, however any duty and tax related to the import of the box are at the customer’s expense.
Authorized returns must be shipped using the carrier suggested by Black Dove Manufacturing in the email providing the return instructions. Black Dove Manufacturing reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for Black Dove Manufacturing or involves the collection to one of the carrier’s branches.